Shipping policy

SHIPPING POLICY

Last updated: July 25, 2026

This Shipping Policy applies to products purchased from Jaxis through our online store. It should be read together with our Terms of Service and Return and Refund Policy.

1. ORDER PROCESSING

In-stock orders are normally processed for shipment within 1 to 3 business days after payment is successfully completed. Business days do not include weekends or federal holidays.

Processing time is separate from carrier transit time. Orders may require additional processing time during product launches, periods of unusually high demand, severe weather, holidays, payment review, or other circumstances outside our reasonable control.

We may contact you if we need to verify your order, payment, identity, or shipping information. Failure to provide requested information may delay or prevent shipment.

2. PREORDERS AND BACKORDERS

Products identified as preorders, backorders, or made-to-order products are not subject to the ordinary processing time above. The estimated shipment period displayed on the applicable product page or during checkout applies instead.

Preorder and backorder dates are good-faith estimates and may change because of manufacturing, component availability, testing, customs, carrier, or other delays. If we cannot ship within the time originally stated, we will provide notice and offer any choice to accept the delay, cancel the affected order, or receive a refund that applicable law requires.

If an order contains both in-stock and preorder or backordered products, we may hold the order until all products are available or ship the products separately. You will not be charged additional shipping solely because we choose to divide an order into multiple shipments.

3. SHIPPING DESTINATIONS

We ship only to destinations made available during checkout. Available countries, regions, carriers, and services may change.

We may decline or cancel an order if we cannot legally or reasonably ship to the address provided, including addresses subject to carrier restrictions, trade restrictions, or heightened fraud risk. If we cancel an unshipped order, we will refund the amount paid for the cancelled products and any associated shipping charge.

4. SHIPPING RATES

Available shipping methods and charges are displayed during checkout before payment is completed. Shipping rates may depend on the destination, package size, package weight, order value, and selected carrier or service.

Any stated delivery speed is a carrier estimate unless expressly identified as a guaranteed service. Paying for expedited shipping shortens the expected carrier transit time; it does not necessarily shorten our order-processing time.

5. DELIVERY ESTIMATES

Estimated delivery dates are estimates, not guarantees, unless we expressly state otherwise. Carrier transit estimates begin after the package has been accepted by the carrier.

Jaxis is not responsible for delays caused by carriers, weather, natural disasters, labor disruptions, customs processing, government action, incorrect or incomplete addresses, or other events outside our reasonable control. This does not limit any right to cancel, obtain a refund, or receive another remedy that cannot legally be waived.

6. TRACKING

When tracking is available, tracking information will be sent to the email address or other contact method associated with the order. Tracking information may take time to become active after a shipping label is created.

A shipping-label notification does not necessarily mean that the carrier has already received or scanned the package.

7. SHIPPING ADDRESS AND ORDER CHANGES

You are responsible for providing a complete and accurate delivery address. Please review your address carefully before placing an order.

If you need to change or cancel an order, contact us as soon as possible at mufuhjames@gmail.com. We will try to accommodate the request, but we cannot guarantee changes or cancellation after processing or shipment has begun.

We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. If a package is returned to us because of an address error, refusal, failure to collect the package, or another circumstance attributable to the recipient, we may:

- Offer reshipment after the customer pays the additional shipping cost; or
- Refund the returned product after inspection, less original shipping charges and other unrecoverable carrier charges, where permitted by law.

8. LOST, MISSING, OR STOLEN PACKAGES

If tracking has not updated for an unusual period or a package appears to be lost before delivery, contact us at mufuhjames@gmail.com. We may ask you to confirm the shipping address, check with household members or neighbors, contact the carrier, or assist with a carrier claim.

If tracking shows that a package was delivered but you cannot locate it, please contact the carrier and notify us promptly. We will reasonably assist in investigating the delivery. Except where applicable law requires otherwise, Jaxis is not responsible for theft or loss occurring after the carrier has completed delivery to the address provided with the order.

We may require reasonable documentation before issuing a replacement or refund for a claimed lost package. Nothing in this section makes the customer responsible for a package that was never properly delivered or removes any non-waivable consumer right.

9. DAMAGED, DEFECTIVE, OR INCORRECT SHIPMENTS

Please inspect your order promptly after delivery. If the package or product arrives damaged, incomplete, defective, or different from what you ordered, contact us as soon as reasonably possible at mufuhjames@gmail.com.

Include your order number, a description of the issue, and photographs or video of the product and shipping packaging when appropriate. Please retain the packaging until we tell you it is no longer needed, because the carrier may require it for a claim.

Depending on the circumstances and applicable law, we may provide troubleshooting assistance, replacement parts, a replacement product, or a refund. Additional information is available in our Return and Refund Policy.

10. INTERNATIONAL ORDERS

International shipments may be subject to customs review, import duties, taxes, brokerage fees, and other government or carrier charges. Unless these charges are expressly collected during checkout or applicable law provides otherwise, the recipient is responsible for paying them.

Jaxis does not control customs decisions or processing times and cannot guarantee whether or when a shipment will clear customs. Customers are responsible for ensuring that the product may lawfully be imported into and used in the destination country.

If an international shipment is refused, abandoned, or returned because duties, taxes, or other import charges were not paid, we may refund the returned product after receipt and inspection, less outbound shipping, return shipping, duties, taxes, brokerage charges, and other amounts we cannot recover, where permitted by law.

11. RISK OF LOSS

Risk of loss remains with Jaxis until the product is delivered to the shipping address provided with the order, except where a different rule is permitted by and validly agreed under applicable law.

After proper delivery, you are responsible for securing the package. This section does not limit responsibility for an incorrect, damaged, defective, or nonconforming shipment.

12. RETURNS

This Shipping Policy governs delivery of your original order. Return eligibility, prepaid return labels, return-shipping responsibility, and refunds are governed by our separate Return and Refund Policy.

13. CONTACT

For shipping questions, contact:

Jamisco Labs / Jaxis
Email: mufuhjames@gmail.com
Address: [INSERT BUSINESS OR MAILING ADDRESS]

Nothing in this Shipping Policy limits any consumer right or remedy that cannot legally be waived.