Legal Notice

Effective date: October 23, 2026

Business Information

This website and online store are operated under the names Jamisco Labs and Jaxis.

Jamisco Labs develops and sells Jaxis products, including head-tracking hardware and related software.

Products and Services

Jaxis develops and sells head-tracking hardware and related software. Product features, compatibility requirements, availability, pricing, and estimated shipping dates are described on the applicable product pages and may be updated when reasonably necessary.

Purchases and use of Jaxis products are governed by our Terms of Service and applicable Return and Refund, Shipping, and Privacy Policies.

Third-Party Services and Trademarks

Jaxis products may operate with third-party software, games, operating systems, ecommerce services, and other compatible products. References to OpenTrack, Shopify, Microsoft, Windows, individual games, or other third-party products are provided solely for compatibility, identification, or informational purposes.

Unless expressly stated otherwise, Jaxis and Jamisco Labs are not affiliated with, sponsored by, endorsed by, or responsible for these third parties.

All third-party names, logos, trademarks, products, and services belong to their respective owners.

Intellectual Property

Unless otherwise stated, the Jaxis name, product designs, software, website content, photographs, videos, graphics, text, branding, and other original materials are owned by or licensed to Jamisco Labs.

These materials may not be copied, reproduced, redistributed, republished, sold, modified, or used commercially without prior written permission, except where permitted by applicable law.

Permission requests may be submitted to support@jamiscolabs.com.

Website Information

We make reasonable efforts to keep the website accurate and current. However, typographical errors, technical inaccuracies, temporary interruptions, omissions, and outdated information may occasionally occur.

Product images and demonstrations are intended to represent Jaxis products accurately. Minor differences in color, finish, packaging, components, or manufacturing details may occur between production units.

Material changes affecting a product’s principal features will be disclosed where required by applicable law.

Availability, pricing, specifications, compatibility information, promotions, and estimated shipping dates may be corrected or updated when reasonably necessary.

Compatibility

Compatibility with a particular game, simulator, operating system, computer, third-party application, or hardware configuration is not guaranteed unless expressly stated on the applicable product page.

Third-party updates, software changes, operating-system changes, game updates, or discontinued third-party services may affect compatibility or functionality.

Customers are responsible for reviewing the listed system and compatibility requirements before purchasing or using a Jaxis product.

Liability and Consumer Rights

The warranty disclaimers, limitations of liability, compatibility provisions, acceptable-use requirements, and rules governing Jaxis hardware and software are contained in our Terms of Service.

Nothing in this Legal Notice or our other policies excludes, restricts, or limits any consumer right, remedy, warranty, or liability that cannot legally be excluded, restricted, or limited.

Reporting Copyright or Intellectual Property Concerns

To report suspected copyright infringement, trademark misuse, or another intellectual-property concern involving this website or a Jaxis product, contact:

See Contact page for all correspondence

Your notice should identify the protected work, the allegedly infringing material, its location, and sufficient information for us to evaluate and respond to the concern.

Contact

For order, product, technical-support, copyright, privacy, or legal inquiries, contact:

Jamisco Labs / Jaxis

I’d add a dedicated 60-Day Limited Hardware Warranty section immediately after “Damaged, Defective, or Incorrect Orders,” and make clear that the warranty is separate from the 14-day change-of-mind return period.

Here is your policy with that incorporated and a few cross-references adjusted:

Return, Refund, and Warranty Policy

We want you to have enough time to properly test Jaxis. You may request a return within 14 days after your order is delivered.

In addition, Jaxis hardware is covered by a 60-day limited hardware warranty against defects in materials and workmanship under normal use.

Return Eligibility

During the 14-day return period, you may unpack, set up, and use the product for normal testing and evaluation. The product must not be disassembled, modified, or physically altered.

To qualify for a return:

• The return must be requested within 14 days after delivery.
• The product must be returned in good physical condition.
• All components, cables, mounts, accessories, and other items originally included with the product must be returned.
• The product must not have been damaged, altered, modified, abused, or used for a purpose for which it was not designed.
• Proof of purchase may be required.
• The original packaging should be included whenever reasonably possible.

Reasonable testing of the product will not make it ineligible for return. However, we may reduce or deny a refund if the product is returned incomplete or has damage beyond what would ordinarily result from testing it.

Starting a Return

To request a return, contact us via the contact page before sending the product back. Include your order number and the reason for the return.

If your return is accepted, we will provide return instructions and, where applicable, a prepaid return shipping label.

Products returned without authorization or sent to an address other than the one provided in our return instructions may not be accepted.

Free Return Shipping

For eligible returns shipped from within the United States, we will provide a prepaid return shipping label.

Customers outside the United States are responsible for return shipping costs unless the product arrived defective, damaged, incorrect, is covered by a warranty remedy that requires us to bear those costs, or applicable law requires otherwise.

The customer remains responsible for properly packing the product. We are not responsible for damage caused by inadequate return packaging.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery. If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible via the contact page.

Please include your order number, a description of the issue, and photographs or video when appropriate. We will evaluate the issue and may provide troubleshooting assistance, replacement parts, a replacement product, or a refund, depending on the circumstances and applicable law.

60-Day Limited Hardware Warranty

Every Jaxis is tested before shipment and is covered by a 60-day limited hardware warranty, beginning on the date the product is delivered.

This warranty covers defects in materials or workmanship that arise during normal use of the product. If you experience a hardware problem during the warranty period, contact us via the contact page with your order number and a description of the issue. We may request photographs, video, diagnostic information, or reasonable troubleshooting to help identify the problem.

If we determine that the product has a covered hardware defect, we will, at our discretion and as appropriate, repair the product, provide replacement parts, replace the defective product, or provide a refund. There will be no charge for the covered repair or replacement.

For approved warranty claims within the United States that require the product to be returned, we will provide a prepaid return shipping label. For customers outside the United States, return-shipping responsibility may vary according to the circumstances and applicable consumer law.

The 60-day limited hardware warranty does not cover damage or failure resulting from:

• Misuse, abuse, neglect, or accident.
• Unauthorized modification, disassembly, or repair.
• Improper installation, storage, or use inconsistent with the product's intended purpose.
• Physical damage caused after delivery.
• Damage caused by incompatible equipment, improper power sources, or external conditions outside the product's intended operating environment.
• Normal cosmetic wear that does not affect operation.

This warranty is separate from the 14-day return period. After the 14-day return period has ended, an otherwise functional product generally cannot be returned solely because you no longer want it, but covered hardware defects remain eligible for warranty service through the end of the 60-day warranty period.

Nothing in this limited warranty excludes or limits any statutory warranty, consumer guarantee, or other right or remedy that cannot legally be excluded or limited.

Non-Returnable Products

We may refuse returns involving:

• Products damaged through misuse, neglect, improper installation, modification, unauthorized repair, accident, or improper storage.
• Products with missing components or accessories.
• Products returned after the applicable return period, except for approved warranty claims or where applicable law provides otherwise.
• Products identified as final sale before purchase, except where returns are required by law.
• Gift cards or other non-refundable digital items.

Discounted or introductory-price products are not automatically final sale. Unless expressly identified as final sale before purchase, they remain covered by this policy.

Exchanges

We do not currently offer direct exchanges for voluntary returns. The fastest way to obtain another product is to return the original product and place a separate order after the return is accepted.

This does not prevent us from providing a replacement product or replacement component as part of an approved warranty claim or to resolve a damaged, defective, or incorrect order.

If you received a damaged, defective, or incorrect product, contact us before placing another order.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to the original payment method. For voluntary returns within the United States, the refund will include the product purchase price and applicable sales tax. Original expedited shipping charges, if any, are not refundable unless the product arrived damaged, defective, or incorrect, or applicable law requires otherwise.

Approved refunds are normally submitted within 10 business days after the returned product is received and inspected. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact us via the contact page.

European Economic Area and United Kingdom Customers

If your order is delivered to a country where a statutory cooling-off or withdrawal right applies, you may cancel the purchase within the legally required period, including the applicable 14-day period, without providing a reason.

You may inspect and test the product only as necessary to determine its nature, characteristics, and operation. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for that purpose.

We will provide the refund, including any standard outbound delivery charge that applicable law requires us to refund, within the legally required period. We may withhold the refund until we receive the returned product or receive evidence that it has been sent back.

Unless we agree to cover the cost, you are responsible for return shipping for a change-of-mind withdrawal. We will cover reasonable return costs when required by law, including where the product is defective or does not conform to the order.

The 60-day Jaxis limited hardware warranty is provided in addition to, and does not replace, statutory consumer rights that may provide protection for a longer period.

Nothing in this policy limits any consumer right or remedy that cannot legally be waived.

Contact

For return, refund, or warranty questions, contact:

Jamisco Labs / Jaxis
support@jamiscolabs.com